Refund policy
At Luxe Script, we want you to love your stationery and journaling products! If you’re not completely satisfied with your purchase, we’re here to help.
Returns & Eligibility
We accept returns within 30 days of delivery under the following conditions:
- Items must be unused, in their original packaging, and in the same condition as received.
- A return request must be submitted before sending the item back.
- Clearance, sale, and personalized/custom items are non-returnable.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email us at contact@luxescript.com within 7 days of delivery with:
- Your order number
- A clear photo of the item showing the issue
We will either send a free replacement or issue a full refund, depending on the situation and product availability.
Return Process
- Contact our support team at contact@luxescript.com with your order details and reason for return.
- If eligible, we’ll provide return instructions within 2-3 business days.
- Once the returned item is received and inspected, we’ll process your refund within 5-10 business days.
Refunds
- Refunds are issued to the original payment method.
- Processing times vary depending on your bank or payment provider.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Cancellations & Order Changes
Orders can only be canceled or modified within 24 hours of placement. After this period, we begin processing and cannot guarantee changes.
For any questions or concerns, contact us at contact@luxescript.com.
Thank you for shopping with Luxe Script!